Confirm your course date
Check the date and start time in your booking confirmation, and put them in your calendar with a reminder.
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For booked learners
Joining instructions :
Joining instructions :
get ready for
your security training day
You have booked your place. Here is what to bring, when to arrive and what the day looks like, so you can focus on learning.
Training day ready
Before you attend
Six things to sort before the day
A little preparation takes the pressure off. Work through these in the days before your security training starts.
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Check the training location
Look up the venue address and any directions you have been sent, ideally before the day.
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Review the course information
Read through your course page and anything SGS has sent so that nothing about the day is a surprise.
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Prepare your documents
Gather the identification and paperwork your confirmation asks for and keep them together.
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Plan your journey
Work out your route and travel time, then allow extra for delays, especially at busy times.
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Watch for SGS messages
Check your email and messages in the days before, in case there are updates to your instructions.
What to bring
Your packing checklist
Tick items off as you pack. It is a personal prompt that stays in your browser, and nothing is sent to SGS.
Please note: Requirements may vary depending on your course. Please check your course confirmation for the latest instructions.
Training day
What a day with us generally looks like
Courses differ in length and content, so treat this as a general picture. Your confirmation and your trainer give you the specifics.
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Arrival
Arrive early, find your room and have your identification ready.
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Registration and check-in
You are welcomed and checked in against your booking.
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Trainer introduction
Your trainer introduces themselves, the course and how the day will run.
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Classroom sessions
The main teaching takes place here, with discussion and chances to ask questions.
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Breaks
Regular breaks give you time to rest, so make the most of them.
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Practical activities
Where your course includes them, you will practise skills with your trainer's guidance.
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Assessment
Your course will include assessment. Your trainer will explain what applies to you.
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Completion arrangements
Your trainer explains what happens next and how you will receive results.
Arrival and punctuality
Start the day calm, not rushed
Turning up in good time helps you settle in, meet your trainer and make the most of every session.
Time
Aim to arrive ahead of the start time on your confirmation so that you are not rushing in.
Journey
Plan your route and have a back-up option in mind in case of disruption.
Venue
Check the address and directions beforehand, and look at the location in advance if you can.
Delays
Allow extra time for traffic and public transport, particularly at peak times.
Contact
If something unexpected holds you up, let SGS know as soon as you can.
Dress and professional expectations
Look the part and learn well
What to wear
There is no need for anything formal unless your confirmation says otherwise.
- Comfortable, practical clothing for a day of learning
- Footwear you can stand and move in
- Layers, as training rooms can be warm or cool
- Anything specific your course confirmation asks for
How to conduct yourself
Security is a professional industry, and the training day is a good place to show it.
- Treat trainers and fellow learners with respect
- Take part, ask questions and share experience
- Follow your trainer’s instructions, including safety guidance
- Keep phones and distractions to a minimum during sessions
Learning and assessment preparation
Arrive ready to learn and be assessed
Learning preparation
- Read your course information and any instructions you have been sent
- Complete any pre-course work your confirmation requests
- Jot down questions you would like to ask your trainer
- Look at the schedule so that you know what to expect
- Get a good night’s sleep and eat before you arrive
Preparing for assessment
The format and length of assessment depend on your course, and your trainer will explain what applies. We do not set out details here so that you always rely on the latest information.
- Listen carefully and make notes during sessions
- Revisit key points in your breaks and in the evening
- Practise with a mock exam if one is available for your course
- Ask your trainer if anything is unclear
Find your course page
Joining instructions FAQ
Training-day questions answered
Bring appropriate photo identification, your course confirmation and anything else your confirmation asks for. A notebook and pen are handy for your own notes. Requirements may vary depending on your course. Please check your course confirmation for the latest instructions.
Aim to arrive comfortably ahead of the start time given in your course confirmation, so that you can find the room, register and settle in without rushing. The confirmation is the definitive source for timings.
You will normally be welcomed, checked in and shown to your training room. Your trainer will then introduce themselves and the day. Exact arrangements can differ between courses and venues.
Choose comfortable, practical clothing that suits a day of classroom learning and, where your course includes them, practical activities. Smart casual is a sensible starting point. If your course has specific requirements they will be in your confirmation.
Contact SGS as soon as you know you are running late, using the details in your confirmation or our contact page. Tell us roughly when you expect to arrive so that we can advise on what is possible.
Some courses ask for pre-course steps, and if yours does it will say so in your confirmation. Otherwise, reading your course information and planning your journey is a good start. Our ACT Training guide explains optional awareness e-learning you may find useful.
This depends on the course and, for some courses, on the awarding body or the SIA, so check your confirmation first. In general, expect to need photo identification, and bring any other documents the confirmation lists. Requirements may vary depending on your course. Please check your course confirmation for the latest instructions.
Your course confirmation and any messages from SGS contain the date, venue and instructions for your booking. If you cannot find them, contact SGS and we will point you in the right direction.
Get in touch through the SGS contact page. Please include the course name and date you booked so that we can help quickly.
Turn up prepared, not rushed
Everything you need for a smooth start is on this page. If anything about your booking is unclear, ask us before the day and we will help.